“86% of employees and executives cite lack of collaboration or ineffective communication for workplace failures”
salesforce
Effective Collaboration is effective making and fulfilling of requests
The enemy of successful collaboration is task ambiguity.
What is successful collaboration?
Alignment
97% of employees and executives believe lack of alignment within a team impacts the outcome of a task or project.
McKinsey
Alignment means people collaborating agree on the same path forward. Tightly aligned companies achieve 24% faster revenue growth and 27% faster profit growth over 3 years (Hubspot).
The REQUEST EXCHANGE through Awareness, Accountability, Achievement and Attunement help build alignment.
Purpose
An employee who feels engaged and inspired is 125% more productive than the satisfied staffer.
Bain & Company
Effective collaboration requires people to have a sense of purpose in what they are doing. With 64% of global consumers finding brands that actively communicate their purpose more attractive shows people care and are motivated by a sense of purpose.
The REQUEST EXCHANGE through Awareness and Attunement help team members understand each others’ sense of purpose.
Right Skills
Collaboration is utilising the skills that are available in the best possible way. In order to do that people collaborating need to take ownership of the skills they have and those they don’t. Collaboration fails when people say they can do something they can’t.
The REQUEST EXCHANGE through Accountability helps people commit to a good result based on the capabilities they have and creates opportunities to other peole to contribute for the capabilities they don’t.
Diversity
25% and 36% financial outperformance for top quartile companies that have greater gender and ethnic diversity respectively.
McKinsey
Research has shown diversity delivers better collaboration through different perspectives, ideas, norms, skills, and knowledge.
The REQUEST EXCHANGE through Awareness helps people engage effectively with different people and ensure everyone is heard.
Communication
A 2019 survey by Dynamic Signal found that 80 percent of U.S. workers felt more stress because of ineffective company communication, and 63 percent have actually wanted to quit because it interfered with their ability to do their job.
Carol Sankar
There are many causes of ineffective communication for collaboration. Three common improvement areas that help build more effective communication is a common language, common structure and actions as a result of the words.
The REQUEST EXCHANGE through its structure and the 4A’s provide that common language and structure as well as ensuring people are committing to what they can do.
Trust
Research shows highly trusted workplaces enjoy 50% higher productivity, 106% more energy, 13% less sick days and outperform less trusting companies by 186%.
Kristina Martic
To trust people we typically trust them in a specific area of capability or expertise and we trust them because they are honest, reliable and competent at what they do.
The REQUEST EXCHANGE builds trust through people taking accountability and ownership for what they really can do and for the people needing to trust them a clear picture of what they will receive.