What is the REQUEST EXCHANGE?

The universal definition of organisational culture is “the way things get done” or more simply put the way an organisation fulfills requests. 

Requests are in every aspect of organisational life, some common examples are marketing campaigns, emails, report requests, customer service, contract negotiation, project management, hiring new employees and the list goes on.

The REQUEST EXCHANGE is acknowledgement that focusing on the skill of making requests and preparing to fulfill requests is an opportunity to build a sustainable competitive advantage.

The main objectives of the REQUEST EXCHANGE is:

SUCCESSFUL BUSINESSES

The REQUEST EXCHANGE is about helping individuals collectively work better together to be better at their roles and more collaborative, innovative and productive in their teams and across teams.

SUCCESSFUL INDIVIDUALS

The REQUEST EXCHANGE is about helping individuals develop a skillset no matter their capabilities that make them more effective in what they do and more valuable to the organisations they work for and interact with.

GREAT WORK ENVIRONMENTS

The REQUEST EXCHANGE is about helping people within organisations find common ground and effective working interactions that build trust and support for each other no matter background and personalities.

The REQUEST EXCHANGE is the exchange between the requestor and the requestee in preparation for fulfilling requests. In most cases this is a conversation between two people. Through a structured approach for these conversations individuals can reduce unnecessary and unproductive work and create better alignment and clarity between eachother. Marketing and Corporate wide emails are examples where mass requests are issued, in these examples understanding and applying the request exchange helps to make these requests more meaningful.

The REQUEST EXCHANGE is an opportunity for companies to accelerate towards success, however it is not the only thing for company success. It is simply one of the core skills that if we get better collectively the organisation becomes better.

The Sanity Check

Common outcomes when the REQUEST EXCHANGE skill is lacking. If you are experiencing these issues the REQUEST EXCHANGE may be able to help.

MISSED DEADLINES

Overcome missed deadlines through individuals taking seriously what they commit to and increasingly the likelihood by minimising unproductive work.

LACK OF BUY-IN

Increase engagement through employees feeling valued, knowing their role and actively being accountable for their deliverables.

LACK OF FOCUS

Minimise individuals focusing on work that is not necessary.

SILOS

Enhance a team mentality, do more with less, build trust between teams and departments, strengthen relationships and communications.

FRUSTRATED STAFF

Minimise staff not feeling heard and finding continuous obstacles and hurdles in their way to doing their role.

DISSATISFIED CUSTOMERS

The path to satisfied customer service is keeping commitments, treating people like they are individuals, efficiently resolving issues, consistent experience and transparency.

COST OVER-RUNS

Minimise cost over-runs caused by poor communication, changes in scope, lack of commitments and planning and unplanned costs.

SALES CHALLENGES

Increase sales conversions through developing the skill that is at the core of every advanced sales program and minimise over-promising of customer expectations that become impossible to deliver.

Find out more about the structure of the REQUEST EXCHANGE here.